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PHP 4 and PHP 5
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PHP Support in HTML Files
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SPF Protection
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Reseller Hosting Guide FAQ
New to Reseller hosting? Get answers to your questons from our reseller hosting gude below. If you have furthur questions don't hesitate to contact us here.
What is reseller hosting?
Reseller hosting provides you with the ability to create individual subaccounts from the allotted disk space and bandwidth of your main account. You remain in complete control by setting the amount of space and bandwidth each subaccount receives. The number of individual hosting accounts (subaccounts) you can create depends solely on your purchased reseller plan. Reseller Zoom offer plans allowing you to create up to 500 accounts and each account get it's own cPanel control panel.
Do I have to resell hosting to purchase a reseller plan?
You do not have to resell hosting to purchase a reseller account. You can use a reseller account to host your own websites or be generous and offer hosting to your friends and family with their own control panel.
What are the advantages of reseller hosting?
If you're a webmaster/developer you can host and manage all your websites under one reseller account for one price instead of paying your hosting provider for multiple shared hosting accounts. Additionally, you can resell hosting as a value added feature to your existing business or as a separate entity.
What is private label reseller hosting?
Private labeling provides the reseller who wishes to resell web hosting with complete transparency from the parent hosting company. Should you wish to start your own hosting company all traces of our company is completely removed so your customers will never know we exist. We accomplish this by using a privately registered domain name for our nameservers, anonymous server name, and anonymous ip whois. In addition, you have the option of using your own nameservers such as ns1/ns2.yourdomain.com.
How do I manage my reseller hosting account?
All reseller hosting accounts come with two seperate control panels. WHM (WebHost Manager) is the administration control panel and cPanel is the end user control panel.
WHM allows you to completely manage and create all subaccounts giving them each their own cPanel. Some functions you can perform with WHM include:
* Create and manage all subaccounts.
* Ability to limit subaccount's disk space. bandwidth, emails accounts.
* Email all subaccount users.
* Change subaccount users' passwords.
* Check server status.
cPanel is designed for the end user allowing them to manage their individual accounts which include:
* Create, remove email accounts, forwarders, autoresponders.
* View website statistics with AWstats.
* View account information such as bandwidth usage, server status.
* Manage domains, subdomains, and parked domains.
* Manage and create MySQL databases.
* Add, remove FTP accounts.
* Use advanced tools such as cron jobs, hotlink protection.
* Access to pre-installed scripts such as Fantastico.
Do I have to be knowledgable about web hosting to resell?
Basic knowledge is desired such as understanding various hosting related terms (mysql, php, various email features, etc). If there is something you don't know our support is available 24/7 to respond to any questions that you may have. We are also able to provide technical support directly to your customer on selected plans so you can focus on making sales.
What am I responsible for if I resell hosting?
You would be responsible for any interaction between you and your customer since we only support the direct reseller or you in this case. (except where end user support is contracted). This also includes building your hosting website, setting up your plans and pricing, and any other 3rd party script installations, etc. We as the parent hosting provider supply you with the resources (disk space, bandwidth, features) and handle all server related issues.
What type of payment do you accept?
We accept all major credt cards including Visa, MasterCard, American Express, Discover, Visa Delta, and Visa Electron. We also accept Paypal, Moneybookers, Money Order, Cashiers Check, and Personal Checks. All mail-in payment must be drawn in US funds. You can also pay to our Bank Account
How long does it take to setup an account after I order?
If you order during normal business hours ( 9am - 6pm CST Monday - Friday ), it can be setup within the same day. If you order after business hours, it will be setup the next business day. Orders placed over the weekend may experience a slight delay.
Can resellers create sub-resellers?
A reseller can't create sub-reseller accounts but you can resell our reseller accounts as your own. You would bill your client for the reseller plan at a marked up rate, you pay us our fee. We setup your account and email you the account details which you send to your client.
I am with another host and wonder if you can help me transfer my accounts?
We can provide transfer assistance for up to 30 accounts free if you are hosted on a cPanel server. Send an email to cs@resellerzoom.com with the domain name, cpanel username and password for each account you want transferred.
Where are your servers located?
Our USA servers are located in the Net Access (NAC) datacenter in New Jersey and the AtlantaNAP datacenter in Atlanta. Our UK servers are located in the Bluesquare datacenter in England, and our AP servers are located in the Qala datacenter in Singapore.
Do you use a third party monitoring service to provide uptime reports?
We use WebSitePulse(www.websitepulse.com) to provide our clients with unbiased uptime reports from an outside third party. Uptime reports are provided to active clients.
Do you provide support directly to my end user?
We provide end user support only on selected plans. If you are not contracted through us for end user support than you are responsible for your client's support. If you don't know the answer to a support question, you can contact us 24/7 for the answer and relay it to your customers.
Do you provide billing to my clients?
We provide you with the web space, bandwidth, and other hosting related features. You are responsible for billing, and support to your end user.
What is overselling enabled?
Overselling enabled is where we take the amount of disk space and bandwidth ACTUAL USE between all your accounts. For example, if you had the 10 GB space and 200 GB transfer plan and you decided to offer plans such as 1 GB space and 20 GB transfer on your site, you would only be able to offer it to 10 clients. With overselling enabled, you would be able to offer as many as you want as long as the aggregated amount USED between all your accounts does not go over the 10 GB space and 200 GB transfer or the cPanel account limits.
PHP 4 and PHP 5